TEDS Help Center

Setup takes 5 minutes or less. The step-by-step guide is on the TEDPoP® page and in the instruction manual below.

TEDPoP® weighs approx. 85 kg / 187 lbs. We suggest crossbars with a weight limit of no less than 90 kg, positioned around 100 cm apart (minimum 50 cm from the center). Check that your roof rack suits a rooftop tent, and contact us or your nearby retailer if you are unsure.

Keep your speed under 70 mph (110 km/h), in compliance with traffic laws. Expect some extra wind noise, and watch your increased clearance height.

No. Remove the tent before using any automated car wash.

Always try to dry the tent thoroughly before closing it. If that is not possible, open it as soon as you reach home or your next destination, because a damp tent can grow mold.

Check whether fabric is caught in the support poles, then inspect the gas strut for air leakage. Never use excessive force. If a part needs replacing, contact us for help.

Delivery takes approximately 30 business days via third-party carriers. It depends on your location and whether TEDS has an official distributor or dealer in your country, so please contact us beforehand at info@tedsoutdoor.com. Duties and customs fees are the customer’s responsibility.

A rooftop tent can be cancelled before shipping through our Contact page; refunds may take up to 30 days. After pickup by the freight carrier, 15% of the total is deducted for shipping costs. After delivery, no refunds or returns are possible. Policies may vary by country, so see the full policy below.

Defective parts are replaced or repaired at TEDS’ discretion. It does not cover UV damage, normal wear and tear, customer-caused damage, acts of nature or purely aesthetic changes. Claims need proof of purchase and apply to purchases from tedsoutdoor.com or authorized dealers. The full terms are in the policy below.